Allegiant Airlines Consumer Complaints All Reviews

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Allegiant Airlines Reviews

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  • Beware of Allegant Airlines!

    I'm a seasoned traveler and I decided to try Allegiant. Worst travel mistake I ever made. I booked a flight for my wife and I to Orlando. Our plans changed and I need to cancel the flight. I was charged $350 to cancel a $750 purchase. I was sent a $400 travel voucher for the remaining balance. Since I never plan to fly Allegiant after my experience with their customer service, I'm out the total cost of $750. No one should book a flight on this airline! More...
    consult's Picture   consult    0 Comments   Comments
  • Don't Waste Your $$$$

    I booked a $400 flight a month ago on this airline. Three days before my flight I noticed an error in my booking. When I called Allegiant today they informed me that it was impossible to modify my booking within ONE WEEK of departure because I didn't buy the TripFlex when I booked through Allegiant's website. They told me I have to forfit my entire flight. I have NEVER heard of such nonsense nor been told with such indifference to flush my $400 down the drain. Pathetic business. More...
    Karma144's Picture   Karma144    2 Comments   Comments
  • Baby's Car Seat

    My Grand daughter's baby Car seat was labeled with the correct airport code ( I always double check this) and it still arrived in Ilinois and was suppose to arrive in Texas...the seat will arrive in four days because Alegiant Airlines won't fly to Texas from Illinois until Thursday which is four days later from the Sunday flight my family arrived home on....baggage handlers really need to pay close attention to the airport labels on luggage, car seats, strollers etc....bad service. ( More...
  • Management is broken

    Allegiant? does it have a heart? Now that my head and heart have subsided from pain from the loss of my mother, i want to write this message to Allegiant due to the COLD BLOODED experience i received from this company.. I'm going to try to keep this short as if i write it in detail it will sadden me to no end. April, 29th my mother passed away in my arms A week later i called Allegiant as i will not be able to use some tickets i purchased Customer service agent advises me that there is no procedures on bereavement situations but she will ask management for special circumstances(... More...
    rommel's Picture   rommel    0 Comments   Comments
  • Allegiant airlines employees are rude

    Kim the "supervisor" is extremely rude. If that's really even her name or what she is. She was verbally abusive. I had a carry on as well as a purse, which I thought was allowed. My bad. Well kept telling me to shove it into one this which wasn't happening. Ended up paying $50 dollars. And then everyone else is waking on the plane with 2 bags, a purse and carry on just like me. But I was the only one who had to pick. If they have a rule the it should be followed. Kim shouldn't be able to pick and chose who she wants to give a hard time too. Well after I paid the... More...
    Cberton07's Picture   Cberton07    0 Comments   Comments
  • allegiant refused me to board the plane

    On May 8 2015 at the boarding of the plane I was told by an employee no one elese was getting on the plane.very unprofessional Icalled to voice my complaint was treated even worst.Never would I thought a airline would be so uncern about their going to do every and anything I can to get my refund even legal assistance MY name is PATRICK MOSES Itinerary #NO95502 allegiant sucks I WILL SPREAD THE WORD More...
    patm's Picture   patm    1 Comments   Comments
  • Bad Faith Airline

    we purchased tripflex in case my wife (who is stage IV cancer) was unable to fly. We cancelled the flight when she was hospitalized 2 days before the flight. I personally called and cancelled! The person I spoke with said that it might take a couple of steps, but she would take care of it. WRONG! They continue to deny responsibility, saying the flight was never cancelled. Of course, with a phone call, there is no way I can prove the cancellation was actually made. Will my family ever fly Allegiant again? NO WAY. We were not even asking for a refund--just credit toward another flight. More...
    springe8's Picture   springe8    0 Comments   Comments
  • Unreliable, unacceptable regs, zero customer service. Rip off alert

    I was in the travel business for a number of years and got to know Allegiant and some of their execs.Finally now that my daughter is off to the Univ of Oregon I have been looking forward to using them for their OAK-EUG route for the next 4.5 years both for her visits home and our visits there. Today was the first trip. After a couple of hour delay they cancelled the flight. Instead of actually canceling though they "rescheduled" it for 30 hours later (which means NO REFUNDS). Not only was our first trip to Eugene in flames but they wont reschedule. I can take the... More...
    drewcole's Picture   drewcole    0 Comments   Comments

    Absolute worst airline ever!! Never flown with them before. Booked 3 RT tix, totaling more than $1600!! Due to an unexpected medical emergency, the entire trip had to be canceled. I'm ok with a flat cancellation fee but, out of this $1600, all I received was $177 in flight vouchers!!!!!! So, over $1400 went into the pockets of CEO Maurice Gallagher, Jr., & CFO D. Scott Sheldon for NOTHING!! And they likely re-booked the seats to another purchaser! When I went to cancel on line, it told me I had to call and cancel, so I called and, guess what, had to pay $12 per person to... More...
    z28jan's Picture   z28jan    0 Comments   Comments
  • Clean the floor

    Discount airline offering discount service. I am a seasoned traveller and so are my children. We flew this airline because of the convenience of the airport to my mother as we were traveling because of my grandmothers death. Flight attendant handed me a garbage bag as I exited the lavatory with my five year old and told me to clean the "mess" off the floor left by my kids. There was NO MESS. A few crumbs perhaps that even an adult would leave if eating a cookie. Next thing you know, they are going to hand you a brush and tell you to clean the toilets. BTW, flew JetBLue 10... More...
    momofboys's Picture   momofboys    1 Comments   Comments
  • Allegiant Lost Luggage, and will not respond to claim filed

    On June 16, Allegiant Air staff at LAX neglected to tag or put my luggage on my flight. I had paid all the extra fees, and was two hours early for my flight at the airport to check in. For 8 days they would not call me back or provide any communication regarding my luggage at the airport, on line or via phone. I was left in severe snow and hail and rain conditions in Montana and Idaho with no clothes, not medication, no jacket, no toiletries, nothing. I was forced to spend money I did not have via credit card to buy what I needed for the spectrum of weather conditions we... More...
    laurabearer's Picture   laurabearer    0 Comments   Comments
  • Name Change IMPOSSIBLE

    I have booked a trip to Vegas for a friend of mine and I. She has been called away to active duty and obviously cannot make the trip. In contacting Allegiant to make a change to ONE ticket to someone else who could make the trip, they informed me they would not do so. I had to CANCEL and REBOOK, obviously resulting in more fees on both ends. I would be completely fine in paying the $75 fee or whatever it might be to make the change, simply to avoid to going through the hassle of rebooking. However, again I received no help whatsoever on something that is VERY easy for any airline to do.... More...
    mpopejoy's Picture   mpopejoy    0 Comments   Comments
  • Allegiant sucks!!!!! Customer service is horble

    I booked a flight for my husband for May 22, 2014, there where 2 tickets when I started and after I paid it changer to May 25 2014. I call allegiant as soon as they opened to see if the could change it or give us our $247.00 back and they said even tho it has been less than 24 hrs they can not refund the money because the flight THEY booked was less than a week and all that they can give me is a voucher to fly with them. I explained that he HAD to be there on Thursday and they did not care. So I called back to talk to a supervisor and the best pat is they said ....oh that will take 1--2... More...
    khintz212's Picture   khintz212    2 Comments   Comments
  • Fraud Airline

    My name is Martha Dietrich and booked a flight on Allegiant Airline which was originally priced for $628.94 however as I checked my itinerary I was charged for things I didn't ask for which made my total charge $727.94. I called them back and was refunded $121.00. But I figured that my charge was supposed to be only $605.94. So I think they are a fraud airline. They just add up prices as they see fit and you have to watch what they are adding on you. However right after I booked the flight I found out I have Cancer so I called them back and told of my diagnoses and didn't know if... More...
    Aubrey2013's Picture   Aubrey2013    1 Comments   Comments
  • Won't refund my booking fee of $605.00

    I made a reservation and a couple days later I found out I have Cancer and didn't know if I would have to have Chemo so I called the Airline and asked for a refund and the agent was uncaring and they would not give me a refund only a $189.99 voucher. I didn't want to lose all my money so I said I guess I would take the voucher and then my husband said we would just keep the original booking of $605.00 and the agent got rude and said it was too late and she said she didn't have anymore time to talk to me. We are senior citizens and on fixed income and another thing they were... More...
    Marti1936's Picture   Marti1936    0 Comments   Comments
  • Allegiant ,Thanks for nothing

    My girlfriend has mental disability. She was flying to las Vegas ,I walked her thru securty line, she went in to wait for the flight but had to use the bathroom.She came out to find they shut the door to the Tarmac and,and would not let her board. She pleaded with them but NO! She was going to visit her daughter and new born granddaughter. She is heart broken. Allegiance answer FU, Tuff, Buy another round trip ticket ,in short FU. Hey allegiant FU go to hell and please go out of business soon! John Knox ,Monterey ca More...
    Thumper's Picture   Thumper    1 Comments   Comments
  • Bad compagny

    Hello Last year I take a flight from Montreal to Las vegas and the plane was delay by 12 hours. Ok i understand and we have a rebate for another trip of 150$ for each passenger. This year i try to reclaim my voucher. Because you did not send me the number to apply I have to call. I was unable to reach the line. After reading blogs on internet I saw that there is a lot of people in my situation. I try to email you and I received automatic reply that it could take up to 60 days before receiving a reply. Hmmm I plan my next trip within 30 days. So I loose my confidence with you. I think if you... More...
    Ericpelletier's Picture   Ericpelletier    1 Comments   Comments
  • Allegiant Airlines Reservation error / Rude customer service

    I booked a flight on 2/15/14 for Tuesday March 25th. throughout the entire process it stated Tuesday March 25th, when I completed the purchase it changed the date to Wednesday March 26th. I have screen shots during the process that show it was Tuesday the 25th, as I thought possibly I changed something. There is no way you can change the date along the way without going entirely though the process again. So i did not "accidentally' change the date. I immediately called customer service. I was on hold for over an hour and half. My phone started dying so i had to terminate the call... More...
    dubsqueen's Picture   dubsqueen    1 Comments   Comments

    Booked direct flight from Spokane, WA to Honolulu, HI in January 2014 for my two adult daughters and a 4yr old grandson. They were traumatized upon arrival, starving hungry and in tears due to the abuse by the Allegiant Air crew. We PREPAID EVERYTHING, seats, bags, everything my kids were going to need to be comfortable during the flight. NO FOOD was available for sale, not even snacks! water and fish crackers for a 7.5 hour flight that was scheduled for 5.5 hours. I tried to call Allegiant to complain, and to cancel the return flight since we had trip flex insurance. WE WERE DENIED... More...
    MauiDragonfly's Picture   MauiDragonfly    3 Comments   Comments

    This feedback is for Allegiant Airlines. My name is Ed I'am a semi retired electrical engineer. I myself purchased in excess of six round-trip tickets in 2013. This feedback is from six of us in my immediate circle. We have a lawyer a seasoned pharmacist insurance company owner graphics designer equipment service representative there are others. Here's our story. We like the low-fare small airport formula. We suffered through many of your startup and growth pains. As business owners we understand there will be challenges and corrections in any business. We had hoped that you would... More...
    EQUILLEN's Picture   EQUILLEN    1 Comments   Comments
  • Worst flight experience ever

    I am APPALLED at the service, attitude, and manner at which your flight attendants and counter workers treated the passengers, including myself. This was my first flight with your company and will be my last. I will most certainly inform everyone I know of your unacceptable service. My flight from Oklahoma City to Sanford airport was wonderful. The return flight felt as if I was in a Nazi concentration camp, or the twilight zone!!! I felt abused, bullied, yelled at, the list goes on and on! Cory was the lady that was checking boarding passes. We got in line when our zone was called.... More...
  • Worst reservation experience ever

    Allegiant Airlines Just ripped me off AGAIN. I have never had a worse experience booking a flight. My "good price" turned out to be double and that doesn't begin to count the HOURS I spent trying to fix the fact that they charged me on Cyber Monday but never booked a flight for me. When they finally did book a flight that was supposed to be from Dec 16-20, they made it from Dec 16 to January 20th. And when I realized the mistake (which was made as I booked at the ticket counter with the manager, who also missed it) they charged me more than the original trip to fix it, even... More...
    sbarrt's Picture   sbarrt    2 Comments   Comments
  • Worst Customer Service Ever

    I want to start by saying out of my 24 years of life I have never gone out of my way to write a negative review before, that is how upset with Allegiant I am. I want to add my son to a flight, where he will be flying with my sister. First I spent 10 minutes trying to find the Customer "Service" number (which is not on their website, I found it on a third party Expedia clone) and I am told I have a 50 minute wait time. OK it's whatever at this point. I finally get to the representative, explain my situation and he hangs up on me! Did he do it on purpose? No way to ever know... More...
    toxicipon's Picture   toxicipon    0 Comments   Comments
  • Allegiant Airlines are CROOKS

    I had to cancel a trip due to a death in the family. When I booked my flight, I had specifically checked the airlines cancellation policies, as I had never flown with Allegiant airlines before. I noted that if I had to cancel by a certain time prior to my flight, I would receive a voucher. Thinking that was fine, I booked. When I had to cancel the trip, the website would not let me cancel it - although I did receive a voucher for $30 credit for my luggage that WON'T EVEN BE GOING! (Isn't that nice) The customer service agent was extremely rude, and told me I can't... More...
    tahoedee2's Picture   tahoedee2    1 Comments   Comments
  • Allegiant Lost another Loyal Customer Yesterday

    We have been flying Allegiant since they opened their first flight out of Greensboro, NC. We loved this airline. Have not been happy recently, as they charge for every little thing. Accepting this, we booked our recent flight, and followed their baggage charge protocol and to save $$ we paid for our "CARRY-ON" bags upon check in of our outbound flight. Printed our boarding passes and off we went last Thursday to Tampa/St. Pete. Easy, no problem. In haste yesterday, we left my daughter's without printing our boarding passes. We weren't concerned had plenty of time... More...
    Lkoslow's Picture   Lkoslow    0 Comments   Comments
  • Allegiant airlines!! NEVER AGAIN! Done giving them chances

    I've had three negative experiences with allegiant and I keep thinking maybe it will get better, NOPE! from delays, maintenance problems,to water truck backing into our plane I am done! We were delayed 4 hrs for our departure flight to Vegas because of mechanical issues. The flight gets to Vegas at 1am no biggy cause the city never sleeps right? So our return flight was scheduled for 530 but told to be there by 4 to get threw security. At 4:30 when our flight should be loading I decide to check the flight monitor and see that our flight now reads 8:50 pm. They have not an founded it so... More...
    Tayhammer08's Picture   Tayhammer08    0 Comments   Comments
  • I will never fly Allegiant Air again!

    I have nothing but ba things to say about allegiant and although I am an avid follower of "if you don't have anything nice to say, then don't say anything at all." But this is the third bad experience out of three with them. I have never had a flight that was on time or even remotely close to being on time. There is always a delay and the tend to not even notify you. You sit and wait until its 2 hours past your scheduled departure with no information at all. I had an issue with a departure date and needed to change the date, I was told I would not receive any sort of... More...
    Jab32685's Picture   Jab32685    0 Comments   Comments
  • Terrible Customer Service!

    Had an issue with my flight. Flight was supposed to be "there and back" in a week but the dates were mixed up during booking online and airline would not fix without us paying for a new flight. cost us another $380 payed twice basically to get back home. Even though they had many seats available on the date we needed to come back they refused. The take advantage of their customers. It's all about the money instead of customer service. Please....if you want an airline that truly has the customers best interest at heart, do NOT use this airline. All about the money... More...
    Broden415's Picture   Broden415    0 Comments   Comments
  • Allegiant Airlines - FAIL!

    Gate agent allowed drunk irate man to board plane. He had caused such a stir in the gate area. Of all the luck, he took MY seat...the seat I had paid $17 extra for! Well, Mr. Drunk Irate proceeded to flip out when I asked him if he was possibly in the wrong seat. He cursed, screamed and attempted to hit me. The wimpy flight attendants did nothing but quietly ask me to step aside (for 15 - 20 minutes) until everyone had boarded, so that they could find me a crappy seat. You cannot reach this airline on the phone. Put that out of your mind. They won't respond via twitter or... More...
  • Money making scam

    Alligiant Air is the one airline I will not fly again. I did not pay to book seats and so they pre-select your seats for you. I went in this morning to review check in and say that the whole side of the plane was available but that they pre-selected different rows for my minor daughter and I. What a load of crap. This is a money scam. I had to pay to get seats together. I didn't pre book seats as I really am not fussy where I sit, back, middle, front, doesn't matter but to have them book a minor in a different row?????? Come on, they know darn well what they are doing. This... More...
    sarahhannah's Picture   sarahhannah    1 Comments   Comments
  • Unbelievable

    I had a bad feeling about this airline when booking. Dealing with family emergency 36 hours before departure. Went to my account online and tried to cancel but the system would not allow me to do so! I used three different computers and was kicked off the site each time I selected the option to cancel my reservation. So, I called customer service and gave up after 45 minutes. I thought there had to be a problem with the phone system! I used the chat service and the rep said for me to call back at 'non-peak' times. I tried again tonight since the deadline is nearing for the... More...
    panthers1's Picture   panthers1    0 Comments   Comments
  • Allegiant-HORRIBLE!!!!! DON'T FLY THEM!

    I will tell you that I will NEVER fly Allegiant Airlines and would never recommend them! I made reservations to attend a funeral and then the date changed as well as my doctor scheduled me for a medical procedure. I called Allegiant the day after and 2 days after and was on hold for 30 min each time and didn't get through! I then called the 3rd day and was hold for 1 hour! They have NO medical exceptions and you can't talk to a manager. I even tried to chat on their site twice and it didn't work. They make is virtually impossible to deal with customers! I HATE THEM and am... More...
  • Absolutely Horrible Customer Service

    This company's customer service is absolutely the worst I have ever dealt with. The only way to complain is in writing via email or letter. They respond via email it will be resolved within 60 days. The actual process takes more than 80days of which noone ever contacts you to speak to you. Their customer service representatives( who apparently dont have a supervisor) give you different and misleading information everytime you call, which speaks to VERY poor training.The end result is I have lost $307.00. I am appalled at their lack of care for their customers. More...
    pammel's Picture   pammel    0 Comments   Comments    MeasuredUp iPhone Application   Mobile app review
  • All around terrible business

    Misleading and downright dishonest material on website. They say on their website that it is "simple and easy to change reservations online". It is a blatant lie, there is no way to do anything except view your ill advised reservation. So you must call the Customer "service". I spent an hour on hold and was then charged a gratuitous $50 to merely change the name on a reservation. They are not worth the seemingly cheap tickets I promise. More...
    patriot's Picture   patriot    0 Comments   Comments
  • No Customer Service!

    I booked a flight from Springfield to Punta Gorda Fl. A full 12 days prior to my flight I had to cancel! I've tried everyday ( its been five now) to get through to someone but no luck. A recording refers you to their website!! Well after 3 days I did Live chat with someone. They cant help. They referred me to the phone number. You kidding me!! Alyssa at Allegiant Live chat disconnected me. I asked the wrong question I guess. THIS AIRLINE IS A JOKE!! How any business can operate like this is beyond me!!! Finally success!! I did get someone after 20 minutes plus waiting on the phone!... More...
    GrillinVillin's Picture   GrillinVillin    0 Comments   Comments
  • Service at Allegiant air lines

    Never I mean NEVER again. I sch our vacation with 7 family members. My grand kids had vacation sch. They work at Red Cross , from out of the blue, they have a mandatory meeting to attend the vacation week. I go to resc & ends up costing more, I mean like 1300.00 more. I had no choice. I guess I would hav been better off just to let them keep the money & forget our vacation. If u book buy Ins. I hear that helps a little. We could have gone first class on a much nicer flight. They took me once , never again. Pay extra it's worth a few more dollars to use another air line. With... More...
    Booger4079's Picture   Booger4079    0 Comments   Comments

    ARTHURD's Picture   ARTHURD    0 Comments   Comments
  • Last Minute cancellation by airlines

    Right as we were about to leave for the airport, Allegiant called to cancel our flight. Options were to reschedule to the following day or get a full refund. There was no manager available to speak with and if we wanted to wait to make a decision we had to call back and wait on hold for at least 15 minutes. Incredible! There was not an option to put us on a different flight. Really there was no effort made to accommodate us at all. Can't figure out why they did not call us the night before to cancel. I even got an email the previous day to print my boarding passes. Really? More...
    Ritan's Picture   Ritan    1 Comments   Comments
  • March 17th 2013 Flight Cancellation from Las Vegas to McAllen Tx

    This was my first time flying allegiant air and I have to say by far worst customer service ever. The question arises of why is it still in business with the bull*hit service they offer to their own customers. Our flight was cancelled and no reason was given into why or given prior notice of it until check in time at the airport. We were given just a $100.00 of credit for future flights guess that's the going rate for their customers, which by the way very pathetic attempt to keep customers satisfied. I had to miss work which is at $220 a day roughly so the $100.00 doesn't even... More...
    aacanales's Picture   aacanales    0 Comments   Comments
  • Horrible flight experience

    This was my first experience traveling on Allegiant. I had chosen Allegiant as they are one of 2 airlines that travel out of the small airport near my home. Last year we traveled on Frontier and were disappointed that our flights were delayed coming and going causing us to miss our connections. I chose this year to book on Allegiant as you had direct flights and I was quite excited. Our flight into Las Vegas on the 7th was a little late but we arrived pretty much on schedule. I can't really complain but I have nothing to speak highly of on that flight either. However, much to my... More...
    Hmichellek's Picture   Hmichellek    0 Comments   Comments
  • Allegiant Airlines has worst customer service ever!

    We needed to cancel a flight a few hours before it was taking off, and could not get through to the phone number after 7 tries. I even sent an email, desperately. When we did get through, we had to wait 25 minutes, and then the agent was so rude it was nauseating. No credit is issued within 24 hours of a flight, and no changes, rescheduling, etc. Lost $178.00. Of course, the agent, so happily, told me that it says that on their web site. No exceptions for emergencies? My father barely lived after emergency surgery (he'll now live to be 85). Thanks, Allegiant! You stink! More...
    perjo's Picture   perjo    0 Comments   Comments
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