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Allegiant Airlines Complaint - 2 Single Moms left Standed with 2 one year old babies. no car seats/no luggage/no warning - Allegiant Travel Company/Allegiant Air
Allegiant Airlines Complaint

Allegiant Airlines Complaint

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2 Single Moms left Standed with 2 one year old babies. no car seats/no luggage/no warning - Allegiant Travel Company/Allegiant Air


A man switched seats with me and my son to allow me to sit next to my sister and her son. His wife became upset that he gave me his seat. She proceeded to say rude and disrespectful remarks to me. I asked the flight attendant to re-assign our seats as I did not feel comfortable sitting next to her any longer. She asked me to step off the plane with my child while she executed a plan. Instead, the plane departed. My sister and I were stranded with our children with no car seats or luggage as they were all checked into the plane. We were forced to purchase last minute tickets form a different airline to get to our destination. Upon arriving to the air port, our luggage nor car seats were where the customer service rep informed me they would be once I arrived. I will spare you the horrendous details of our trip, but just know because of lack of customer service, and training my sister and I and our boys are now on day two of our trip with no luggage, no car seats for our boys and no response from Allegiant Airlines , with numerous attempts to contact them. Each time we get a hold of someone, they either say there is nothing I can do for you or we will have someone call you back, and needless to say I have yet to receive I call back from 1 person. This entire ordeal could have been avoided with proper training on customer service, communication with a passenger, and training on how to deal with a unruly passenger.
AVIOD THIS AIRLINE!! Just pay a little more and get the customer service, respect, and care you deserve!!


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