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Allegiant Airlines Complaint - Unreliable, unacceptable regs, zero customer service. Rip off alert
Allegiant Airlines Complaint

Allegiant Airlines Complaint

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Unreliable, unacceptable regs, zero customer service. Rip off alert


I was in the travel business for a number of years and got to know Allegiant and some of their execs.Finally now that my daughter is off to the Univ of Oregon I have been looking forward to using them for their OAK-EUG route for the next 4.5 years both for her visits home and our visits there.

Today was the first trip. After a couple of hour delay they cancelled the flight. Instead of actually canceling though they "rescheduled" it for 30 hours later (which means NO REFUNDS). Not only was our first trip to Eugene in flames but they wont reschedule.

I can take the "rescheduled" flight (impossible) or another within 14 days (impossible). That means I EAT the full trip amount. Oh, and no gate agents. I then unfortunately had to call them.

One hour and seven minutes later I got an agent who then gave me the wonderful news.

Fly them at your own risk as they may "reschedule" your flight to a totally different day and then draw no quarter with you on the tickets. What was laughable was the agent claiming it was my fault for not buying their add-on trip insurance.

I guess the insurance is there in case they decide not to fly that day.Yes there was a weather delay (fog) but I checked the NWS...and the fog cleared within an hour after cancellation..which was done only 2 hours after delay.


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